MOF and Service Management at Microsoft Simplifying IT Service Management

MOF 4.0 applies service management concepts to the tasks and challenges IT professionals face every day. The guidance it provides puts IT pros in the spotlight—it speaks to their needs and provides them with job aids to help them make sound decisions. MOF 4.0 features guidance specifically written to help CIOs, IT directors, IT managers, and IT professionals at all levels plan, deliver, operate, and manage IT services across the lifecycle.

MOF and Service Management at Microsoft

Microsoft Operations Framework 4.0 Comparison Companion Guides

The information outlined in these guides will enable organizations to understand the characteristics and alignment of MOF and the IT Infrastructure Library (ITIL), meet ISO/IEC 20000 requirements, and understand how MOF aligns with and supports the COBIT and Val/IT governance frameworks as well as the vital role MOF plays in integrating governance, risk, and compliance (GRC) capabilities into quality and reliable daily IT operations.

Launch the download of Cross Reference ITIL V3 and MOF 4.0.

Launch the download of MOF to COBIT/Val IT Comparison and Cross-Implementation Guide.

Launch the download of Using MOF for ISO/IEC 20000.

Microsoft Operations Framework 4.0

Microsoft Operations Framework suite

Microsoft Operations Framework 4.0. MOF 4.0 is designed to help IT professionals quickly access useful, relevant content. It contains practical guidance—not just theory—and its streamlined approach makes it possible to use either the entire framework or one process from a particular service management function (SMF).

Download details: Microsoft Operations Framework

Microsoft Operations Framework 4.0

MOF Action Plan: Redistributing the Workload

This new series of MOF Action Plans was created to address the many challenges faced by IT pros. These resources provide IT pros with concise, actionable solutions that address real-world IT problems. The first release in this new series addresses the challenge of redistributing the workload due to staffing cuts. It asks readers to consider and reconfigure responsibilities and work distribution, based on key principles and best practices from MOF 4.0 core content.

Microsoft Operations Framework 4.0

Composantes d'un projet de Knowledge Management (KM)

Les défis d'un projet de KM =>

Défi n°1 : réussir à capter la connaissance

Défi n°2 : dépasser les résistances

Défi n°3 : maîtriser les coûts

Défi n°4 : gérer les risques

Et accompagner le projet :

Informations

Formations

Conduite

Pilotes

….

Normes

Règles

Taxonomies

Folksonomie

Réseaux Sociaux

….

Composantes d'un projet de Knowledge Management (KM) - Portail Entreprises du Luxembourg

Composantes d'un projet de Knowledge Management (KM) - Portail Entreprises du Luxembourg

Une petite réflexion sur les K. WORKER et surtout la liaison avec MOSS, voir nos livres et le KIT de l’administrateur SharePoint (Volume 2 pages 446 – Travailleur du savoir).

La gestion des connaissances est la traduction française du terme "Knowledge Management" (KM). Ce terme peut, selon l'interlocuteur, désigner plusieurs concepts et réalités.

De manière générale, le "Knowledge Management" désigne les démarches mises en œuvre par les organisations pour gérer le savoir de leurs collaborateurs. La gestion des connaissances désigne aussi bien les méthodes et processus mis en place que les technologies utilisées.

La gestion des connaissances rassemble tout ce qui concerne l'identification et la captation des savoirs des collaborateurs, mais également la conservation et la diffusion de ces savoirs et savoirs-faire.

Composantes d'un projet de Knowledge Management (KM) - Portail Entreprises du Luxembourg